Privacy Policy - Seva Setu

Welcome to Seva Setu (hereinafter referred to as the "Portal", "Platform", "Seva Setu", or "We"). This Privacy Policy explains how we collect, use, store, protect, and delete your personal information when you use our services. By accessing or using this Platform, you (hereinafter referred to as the "User", "Client", or "You") agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information that is necessary to provide our facilitation and consultancy services. This may include:

Full Name, Date of Birth, Gender, and Address
Mobile Number and Email Address
Aadhaar Number, Voter ID Number, or other identity documents uploaded by you
Photographs and supporting documents required for the application
Payment-related information (such as transaction ID and amount paid)

We do not collect any information that is not required for processing your service request.

2. Purpose of Collection

We use your information solely for the following purposes:

To prepare and submit applications on official government portals on your behalf
To communicate with you regarding the status of your application
To process payments for our consultancy and facilitation services
To maintain temporary records necessary for service delivery

3. Data Retention and Deletion

We follow a strict data minimization and deletion policy:

All personal data and uploaded documents are retained only until the completion of the requested service.
Once the service is successfully completed (application submitted and acknowledgement received) or the service request is closed, we permanently delete all personal data and documents from our systems within 7 working days.
We do not keep any backup or copy of your personal documents after the deletion period.
Payment transaction records may be retained for a longer period only as required under applicable tax and accounting laws of India.

4. Data Sharing

We do not sell, rent, or share your personal data with any third party for marketing or commercial purposes.

We share your information only in the following limited cases:

With the relevant official government portal for the sole purpose of submitting your application (as instructed by you)
When required by law or by a valid legal order from a competent authority

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Request information about the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to ongoing service requirements)
Withdraw your consent (this may affect our ability to provide the service)

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our Platform may contain links to official government websites or other third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Privacy Policy.

9. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at the location of Seva Setu’s administrative office.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: arvinex@myyahoo.com
Website: https://esevasetu.vercel.app

By using Seva Setu, you confirm that you have read, understood, and agreed to this Privacy Policy.